Spotted an item you like, but can't find your size or favorite color in store?
Learn about the service that makes it easy and fast to order your favorite pieces in store, even if they're out of stock.
Ask our staff: they will check the item’s availability online and order it for you, with delivery to your home or the store.
The service is available in selected stores.
THE SUMMER GIFT PROMO ORDER WITH CLICK FROM STORE, AND GET A MUG
Have you spotted an item you like, but it’s not available in store in the size or color you want?
Order it here using our Click from Store service: you’ll receive a colourful mug with your order.
Read the terms and conditions of the promotion and find out more about the Click from Store service by visiting our website.
VIEW PROMOTION RULES
Cagliari- Via Giuseppe Manno 23
Ancona- Corso Giuseppe Garibaldi 140
Palermo- Piazza Marchese di Regalmici 2
Milano- Corso Vittorio Emanuele II 9
Perugia- Corso Pietro Vannucci 48
Como- Via Bernardino Luini 33
Sondrio- Corso Italia 10
Varese- Via Vittorio Veneto 5
Milano- Corso Buenos Aires 19
Monza- Via Vittorio Emanuele II 2
Seriate- Via Brusaporto 41
Milano- CORSO VERCELLI 8
Pavia- Corso Camillo Benso di Cavour 33
Bergamo- Via 20 Settembre 94
Arese- Via Giuseppe Eugenio Luraghi 11
Alba- Via Vittorio Emanuele 21
Firenze- Via dei Cerretani 59
Siena- Banchi di Sopra 54
FIRENZE- Via Por Santa Maria 68r
Viareggio- Via Guglielmo Marconi 79
Roma- Via Alberto Lionello 201
Firenze- Piazza della Stazione 16
Cortina d'Ampezzo- Località Corso Italia 50/a
Riva del Garda- Piazza Giuseppe Garibaldi 3/a
Verona- Via Giuseppe Mazzini 41
Trento- Via Oriola 36
Venezia- Campo San Bortolomio 5378
Treviso- PIAZZA INDIPENDENZA 5
Vicenza- Corso Andrea Palladio 99
Bolzano- Via dei Portici 34
Venezia- Marzarieta 2 Aprile Sestiere San Marco
Padova- Via Emanuele Filiberto di Savoia 26
Torri di Quartesolo- VIA POLA,20-INT.VIA GIORGIONE,9
Roma- Viale dei Colli Portuensi 457
Roma- Piazza Benedetto Cairoli 7
Roma- Via Cola di Rienzo 197
Roma- Largo di Vigna Stelluti 14a
Roma- Viale dell'Oceano Pacifico 83
Roma- Viale Europa 54
Roma- Via Ugo Ojetti 165
Roma- Via del Corso 413
Roma- Piazza di Trevi 91
Cassino- Corso della Repubblica 118
Savona- Via Pietro Paleocapa 88r
Sanremo- Via Feraldi 20
Vercelli- Corso Libertà 148
Torino- Via Roma 121
Biella- Via Domenico Modugno 3B
Salerno- Corso Vittorio Emanuele 208
Napoli- Via Toledo 253
Capri- Via Vittorio Emanuele 43
Parma- Strada Giuseppe Mazzini 1G
Bologna- Via Francesco Rizzoli 8
Piacenza- Via Emilia Parmense 151
Rimini- Piazza Tre Martiri 4
Alassio- Via Vittorio Veneto 142
Ventimiglia- Via Camillo Benso di Cavour 24B
FAQ
HOW CAN I PAY FOR THE ORDER PLACED THROUGH THE CLICK FROM STORE SERVICE?
Payment can be made at the checkout using any payment method accepted in store.
WILL I RECEIVE A RECEIPT FOR MY ORDER?
Yes, upon payment, you'll be given a non-fiscal receipt that includes the amount paid, the cash register order number, and the e-commerce order number.
WHAT IS LISTED ON THE RECEIPT?
The receipt includes only the total amount, without itemized details. The details of the products will be available in the digital receipt sent to you by email.
HOW MUCH DOES SHIPPING COST?
Shipping is free for orders over €100. Returns will not be refunded.
WHERE CAN MY ORDER BE DELIVERED?
You can choose to receive your order at home, at the store where you made the purchase, or at another store where the service is available.
IS DELIVERY AVAILABLE TO ANY LOCATION?
No, some Italian municipalities are excluded from delivery. Before making a purchase, check with the in-store staff
CAN I RETURN AN IN-STORE ORDER MADE USING THE CLICK FROM STORE SERVICE?
Yes, returns are allowed within 14 days of delivery.
WHERE CAN I RETURN MY ORDER?
You can return your item either to the store where you purchased it or to another location offering the same service.
WHAT IS REQUIRED TO MAKE A RETURN?
Simply present your order number at the checkout.
HOW DOES IN-STORE RETURN WORK?
Take the items to be returned to the store: staff will inspect them and, if everything meets the requirements, will begin the return procedure.
HOW WILL I RECEIVE THE REFUND?
The refund will be made in the form of a voucher that you can use in United Colors of Benetton or Sisley stores. In the event of a return, shipping costs will not be refunded.
IS IT POSSIBLE TO CANCEL AN IN-STORE ORDER?
No, it's not possible to proceed with the cancellation as the payment has already been finalised. Please visit the shop to make the return and obtain a refund.
WHAT HAPPENS IF MY ORDER IS CANCELED?
In case your order is canceled because the items are unavailable, you will be informed by email.
To receive the refund, you will need to go to the same store where you made the purchase or to another store offering the same service, bringing your receipt with you. The refund will be issued as a voucher valid for purchases at United Colors of Benetton or Sisley stores.
WHAT SHOULD I DO IF MY ORDER ISN’T DELIVERED?
If your order is not delivered, please contact customer care. If the missing order is confirmed, you will be able to get a refund at the store.
WHAT SHOULD I DO IF ONLY PART OF MY ORDER IS DELIVERED?
If some of the products in your order are unavailable, we will notify you by email. To get your refund, visit the same store where you made the purchase or to another store offering the same service with your receipt or digital receipt. The refund will be issued as a voucher valid for purchases at United Colors of Benetton or Sisley stores.
HOW DO REFUNDS WORK FOR LOST DELIVERIES?
If your order is confirmed lost by customer care, visit the store where you purchased it (or another store offering the same service) and present your order number along with your receipt or digital receipt.
WHAT IF I PAID FOR AN ORDER THAT NEVER ARRIVED?
If your order isn’t delivered, and customer care confirms it, you can receive a voucher refund in store by presenting your order number. The voucher can be used at United Colors of Benetton or Sisley stores.
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